What to do if you have a complaint

Hanson Travel in Pudsey is an active member of the Institute of Customer Service. As such, we have a keen desire to satisfy our customers through the service we provide, and the holiday products we sell. Should you feel the need to complain either before, after or during your holiday, we will do all we can to help resolve the situation.

In order to complain, please contact the Hanson Travel travel agents in Pudsey by telephone on 01132 393300 or by email on

We will then implement our complaints resolution process as soon as is reasonable possible, to make sure that your holiday goes ahead without further reason to complain.